How to contact your DHL call center for complaints
Are there any problems with your package or package? The existence of a DHL call center will certainly solve various types of problems that belong to them. The existence of a call center or customer service itself is indeed very important because it can help users of the shipping service who encounter various types of problems.
Parallel to the development of the world of technologi and the Internet, the world of buying and selling has also experienced a rather difficult development. This is evidenced by the growing number of online buying and selling enthusiasts in Indonesia. The existence of e-commerce is also increasing in order to make it easier for consumers to find the products they want.
In addition, the existence of shipping services cannot be separated by e-commerce. Thanks to the delivery service, it will make the work easier and faster. as well as abroad. This way, you can focus more on growing your business to improve it.
There are many DHL call center shipping services in Indonesia that offer their own pros and cons. One of the most popular freight forwarding companies is DHL Express. Where is an option for many people, especially those who ship goods from or to abroad easily and quickly.
Considering that you will not send goods or packages yourself, the existence of DHL is indeed very important because it can solve all problems. Keep in mind that various types of risks such as lost, damaged or not immediately reaching their destination occur frequently. In order to find clear information, you can contact the call center directly.
Overview of DHL, a provider of fast parcel delivery services
Before you know how to contact the DHL call center, do you know this shipment at a glance? DHL (Dalsey, Hillblom and Lynn) is itself a provider of delivery services for goods, parcels or express post which are still part of DHL deutsche post. According tothis company, each year aka n delivers more than 1 billion packages per year.
The company was founded in the United States precisely in 1969. Began to develop the services offered worldwide in the 1970s. In 1979, the service finally expanded its network to the Hawaiian Islands through DHL air cargo. It is an inter-island service where it already uses 2 units of DC-3 aircraft and 4 units of DC-6 aircraft.
Until finally, the company was bought by Deutsche Post precisely in 1998 and finally held the majority of DHL’s shares in 2001. By the end of 2002, it turned out that Deutsche Post had already acquired all of DHM’s shares and then merged DHL into some of its post-flash divisions.
The DHL name was eventually developed into several divisions such as DHL global forwarding, DHL supply chain, DHL freight and DHL global Mail. In 2002, DHL finally introduced a new logo and color palette, namely red and yellow. With the new logo, it makes the freight delivery service provider fresher.
Then, in 2013, the freight forwarding company finally opened a new, developed and better global center at the northern Kentucky airport. So far, this courier service is also growing, including in several Asian countries.
How to contact the DHL call center
Making complaints about your packages sent by this shipping service is indeed a way to get clarification. As explained earlier, various types of problems in the world of shipping, especially between islands and countries, are indeed very numerous such as cases of loss and damage.
It’snot just that, it’s not clear where your package has reached is sometimes a problem for most people. But you don’t have to worry, because the presence of this call center can solve your problems quickly. Unfortunately, not everyone knows how to contact them.
Contacting the DHL call center to make your own complaint is very easy to make. You can call directly 6221-7917-3333 or 021 7917 3333. For the call center services of this delivery company will be open for 24 hours. This way, users don’t have to worry about the most appropriate time to file a complaint.
Before proceeding with the complaint process, be sure to prepare some of the required documents such as the name of the sender, the name of the recipient, the telephone number , the destination address to the receipt number. If this is the case, you can contact the shipping service call center directly. make sure you submit complaints clearly and in detail.
File complaints or complaints through the Website
In addition to being able to file complaints or complaints directly through the DHL call center, you can also file complaints through their website. Users can go directly to the www page. DHL.co.id/ exp-id/pusat_layanan/hubungi_ekspres.html make a complaint report .
If you have successfully entered the page, the DHL call center will ask you to fill out the pertanyaan form or file a complaint. There are several data that you need to fill in, such as name, email address, zip code, user account number, location, and phone number. Make sure you enter the correct and valid data.
The headquarters of the official Ek SPedisi Express in Indonesia is located on Jalan MT Haryono Kav 68-60 South Jakarta. If you want more information, you can come directly to the office.
Just like filing a complaint over the phone, you may need to prepare some important documents. Make sure customers are patiently waiting for answers. Given the large number of people who also file complaints through the DHL call center.
Benefits of Using DHL Services
As explained earlier, the shipping work of this company itself turned out to be indisputable . This can be seen by the different advantages offered by the company. here are some of the benefits of the shipping service.
- Have the best service
There is no need to doubt the express service of this company because every service is always the best. There are different types of services that can be adapted to the needs of users, such as domestic and foreign goods delivery services in remote areas.
- Availability of a wide range of packaging options
Another advantage of this freight forwarding company is the availability of a variety of packaging options that can be tailored to the needs of each user, such as flyers, junior jumbo boxes, large boxes, jumbo boxes, packing list bags, express pallets and there are many others.
- Has a very wide network
This shipping service provider also has an extensive network ranging from Europe, Asia and Africa. With the existence of an extensive network that will help you in shipping goods.
The existence of freight forwarding services is increasing in Indonesia where each of them provides different facilities and services. For those of you who have problems with parcels, contact the DHL call center immediately to provide the best solution.